For Theatre Ticket refunds, ticket changes or seat swaps, we accept refunds up until 15 minutes before showtime. No refunds are accepted after the showtime starts. 


If you purchased online, please find your transaction email and click the blue "manage booking" button to process your refund. No refunds for the internet service fee.


If you purchased at the theatre, please contact the theatre at (310) 478-3836 and choose your theatre from the automated message. 


Hours of theatre operation are generally between 1pm and 8pm. Our call volume has increased. Therefore theatre staff may not be available for phone calls during busy times. Busy times are at opening and near the time that the movies start. Please try to call during less busy times that are in-between shows generally around 2-4pm during the day. You can view the theatre schedules here (click on a theatre to see the schedule).